Hirata, Thomas T. <br/><br/>
Customer satisfaction planning :  ensuring product quality and safety within your MRP/ERP systems / 
Thomas T. Hirata 
 - New York :  CRC Press,  c2009 
 - vii, 107 p. :  ill. ;  24 cm. 
<br/><br/> "A Productivity Press book." 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781420083811 (hbk. : alk. paper) 1420083813 (hbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2008038497 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production planning<br/>Customer relations<br/>Production control<br/>Manufacturing industries--Customer services<br/>Manufacturing industries--Quality control
<br/><br/><label>LC Class. No.: </label>TS176