TY  - GEN
AU  - Jandt,Fred Edmund
AU  - Gillette,Paul
TI  - Win-win negotiating: turning conflict into agreement 
SN  - 0471882070
AV  - HD42 
PY  - 1985///
CY  - New York
PB  - : Wiley
KW  - Conflict management
KW  - Negotiation in business
ER  -