Includes bibliographical references and index.

Group communications and computer-mediated communication / C-L Sia, B Tan & K K Wei -- Group support systems in Hong Kong : an action research project / R Davison &, D Vogel -- Understanding computer mediated decisions / E Trauth & L Jessup -- Participation in groupware-mediated communities of practice : a socio-political analysis of knowledge working / N Hayes & G Walsham -- Paradox lost? Firm level evidence on the returns to information systems spending / E Brynjolfsson & L Hitt S D Hunter -- Information technology and the nature of work : from the productivity paradox to the Icarus Paradox / A Pinsonneault & S Rivard -- The great divide between qualitative and quantitative and individual and organizational measures / Y Chan -- The impact of it investment on enterprise performance : a case study / M Cline & C S Guynes -- Competing though EDI at Brun Passot : achievements in France and ambitions for the single European market / T Jelassi & O Figon -- Business value of information technology : a study of electronic data interchange / T Mukhopadhyay, S Kekre & S Kalathur -- The performance impacts of quick response and strategic alignment in specialty retailing / J W Palmer & M L Markus -- Coordination and virtualization : the role of electronic networks and personal relationships / R Kraut... [et al.] -- Do electronic marketplaces lower the price of goods? / H G Lee -- Next-generation trading in futures markets : a comparison of open outcry and order matching systems / B W Weber -- Trust, technology and transaction costs : can theories transcend culture in a globalized world? / K Kumar, H G van Dissel & P Bielli -- Reengineering the Dutch flower auctions : a framework for analyzing exchange organizations / A Kambil & E van Heck -- Cross-cultural software production and use : a structuration analysis / G Walsham -- Key issues in information systems management : an international perspective / R Watson... [et al.] -- The global digital divide : a sociological assessment of trends and causes / G S Drori & Y S Jang -- Information technology and transitions in the public service : a comparison of Scandinavia and the United States / K V Andersen & K L Kraemer.